A fractional COO, plus a team that builds the fixes
A Push operations leader works with you part-time. They run a weekly numbers meeting and own the fix list. Our team builds the fixes.
Free, 30 minutes, and you'll leave with at least one clear next step.
The people who write the plan also carry it out
Most companies that need a COO don't need one five days a week. They need someone experienced to own operations, set priorities, run the weekly meeting and make sure things get fixed. That's a fractional COO.
The usual problem with part-time leaders is what happens after the plan. A consultant writes a good list of fixes and hands it to a team that's already busy. Then the list sits in a folder. With Push, your operations leader decides what to fix and our team builds it. That might be a HubSpot rebuild, a connection between two systems or a reporting setup. The person who wrote the plan is the one who makes sure it gets done.
Who it's for
A fractional COO fits companies that have grown past the point where the founder can hold every process in their head, but aren't ready for a full-time COO.
Founder-led companies
The founder is still the person everyone goes to for decisions, and it's slowing the business down.
Teams that grew fast
You added people quickly, and the way work gets handed from one person to the next didn't keep up.
Companies with systems that disagree
The CRM, the books and the order system each tell a different story, so people patch the gaps by hand.
Businesses getting ready for the next step
A new location, product line or big contract is coming, and the current setup won't hold it.
The first 90 days
- Weeks 1 to 4
Review and plan
We map how work moves, put a cost on each delay and agree on priorities, including what not to do. This step is the initial analysis of our Friction Point Analysis. We don't run a second study later.
- Months 2 to 3
Fix the top priority
Your operations leader runs a weekly numbers meeting and keeps a short scorecard while our team builds the fixes.
- Day 90
Review
We look at the scorecard together and decide whether to continue, change the scope or hand over to a full-time hire.
What a fractional COO from Push does each week
- Runs a weekly meeting on the numbers that matter, like quotes out, orders shipped, cash collected and hours spent.
- Owns a short list of priorities and keeps everyone focused on it.
- Clears bottlenecks between sales, operations, finance and delivery.
- Works with our team on the systems behind each fix and checks that they work.
- Writes down how things should run, so the process keeps working after we leave.
How the engagement is set up
- The time commitment is agreed in writing, from a few days a month up to about a day a week, plus building time from the Push team.
- What the operations leader can approve on their own, and what stays with you, is agreed in writing at the start.
- Every 90 days we review the scorecard and decide what comes next.
- You own every document, report and system we build.
How is this different from hiring a consultant?
A consultant studies the business, writes a report and leaves. An operations leader stays and runs the plan, week after week, until the numbers move. The difference shows up around month two, when the first fix runs into a busy team and a competing priority. Someone has to keep pushing it forward, and that's the job.
It's also different from hiring a full-time COO. You get an experienced operator for the share of the month the work needs, plus a team that can build the systems. If you grow to the point where you need a full-time COO, the scorecard, the process notes and the systems we built make that person's first months much easier.
Fractional COO or a better CRM?
Sometimes the problem is data and handoffs. Then systems fix it, and you may only need a HubSpot project or an integration. Sometimes the problem is priorities and accountability. Then you need an operator. Often it's both. The Friction Point Analysis tells you which, which is why every fractional COO engagement starts with it.
For a deeper look at the role, read our guide on what a fractional COO does for a growing company.
Operations and systems work
A power systems manufacturer left Salesforce and now sells from one system tied to its ERP
Read the case studyPhoton Brothers saves about 10 hours a week by connecting HubSpot to its other systems
Read itA top Amazon selling course moved from group chats to one HubSpot system
Read the case studyFractional COO questions
What does a fractional COO do day to day?
They run a weekly meeting on the numbers, own a short list of priorities and clear the hold-ups between teams. They also make sure the fixes get done. With Push, our team builds those fixes.
What does a fractional COO do in the first 90 days?
The first 2 to 4 weeks are the initial analysis of a Friction Point Analysis, so we agree on what to fix. After that, the COO starts a weekly numbers meeting, picks a short list of priorities and our team builds the first fixes. At 90 days we review progress together and decide what comes next.
How much of their time do we get?
It's agreed in writing at the start. It ranges from a few days a month up to about a day a week, depending on what the plan needs.
How much does a fractional COO cost?
The cost depends on how many days a month you need and how much building our team does alongside. We quote it after the Friction Point Analysis, once the size of the job is clear. See how pricing works.
How long does an engagement last?
We review it every 90 days. Some companies need a few quarters to get operations on track. Others hand over to a full-time hire sooner.
When should we hire a full-time COO instead?
Hire full time when the work needs someone four or more days a week for the long run. We'll tell you when you reach that point and help with the handover.
Can the fractional COO manage our team?
Yes, within limits agreed at the start. Some clients want the COO to manage people directly. Others want them to set priorities and leave day-to-day management with their current leaders.
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Talk through what's slowing you down
On the call we'll hear where the business gets stuck and tell you whether you need an operator, a systems fix or both.